Cancel contract

<p>Good day<br />Last month I send an enquiry through to Cell C informing you I want to CANCEL my contract and convert the number to prepaid, 4 people phoned me regarding this. This month Cell C again debited my account with the full amount after confirming last month the contract has expired. The next person that phones me better not want to confirm that I want to cancel the contract and convert to prepaid, the next person I talk to needs to tell me when my money will be refunded and when the number will be converted to prepaid. I thought your coverage is bad, but your customer service is even worse, that takes some doing. </p>