jK
johanna K

1 reviews | Active since Jul 2013

29 Apr 2015, 12:26

cancel contract

afternoon<br> <br> I called cell C to request my cancellation for contract on the 6february 2015, I was told how much to pay and given banking details to settle the contract. Same day I went to Nedbank and pay and scan and e-mail proof of deposit to [Email Removed] They send me email for acknowledgement of payment but March they went to my bank and deduct i went to the bank to reserve the money this month they went again Today I called them they send me from pillar to post to find out why are they debiting money from my account of which I did ask for settlement amount they told me My account was in arrears and I asked why arrears because I did request for settlement and now they are telling me this account is closed and forwarded to legal department. i spoke to the following consultants they send me from pillar to post they hang on the phone

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Replies (1)
Cell C
Cell C's reply29 Apr 2015, 13:07
Official
Hello mafelacuma4khoza,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication.

Regards
Cell C | VM

Best regards,