Can your staff at Cell C read?

Item: Cell C
Rating: 2

I wonder if Cell C Customer Service staff read e-mails or are they just *********** and trained to paste and copy? I've sent a mail informing that I bought a bundle SMS'e for R19 but it doesn't show on my balance. I got this simple response from Angela Nale : \Please dial *147# to get a detailed balance of your SMS that were loaded.""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853399;766401;9;2;0;1;0;0;2;15/06/08 13:41;126;NULL;15/04/03 3:00;15/05/21 11:35;home burglary;8,90E+12;;***;My home was broken into at the date stated firstly the i waited two weeks for n assecor to arrive now its been another 2 weeks waiting for his report now monday he called me stating that renasa want proof of all items listed as ****** purchase slips exc.Who has proof of everything ****** from your home i got what i had but thats not even half thats missing the service is absurd im still sitting with an empty fridge and house and n broken window .i pay my account on time and this is the service i get never claimed in my life now this ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;279669;188;16;2;0;1;0;0;2;15/05/21 14:51;126;NULL;15/05/21 14:30;15/05/21 12:45;Cell C is not worth moving over for!!! ;8,31E+12;;***;I moved over from Vodacom 2 years ago. What a mistake!! First of all the advert running about the amount will not change over 2 years(contract), NONSENSE. A complete and utter lie!!! They put their prices up by R10 per contract in March. So why bother signing a document for a certain amount....???? You would think having a phone for emergencies is a good thing... o no. Cell C hardly EVER has signal. Phone calls going in or out is ALWAYS an issue. Even retrieving voice calls. When the phone didn't even ring, because of such a bad signal. (which is all the time) I can't wait to move over to Vodacom again(back to something that WORKS) At least with Vodacom they trying to compete. Cell C's contracts are WAY too expensive for a non existing network. Phoning Cell C is just as useless as the network they provide. As answering a phone like you dying is not on. First of all SPEAK UP MAN!!! Stop whispering. When I ask a question and you don't know, don't just keep quiet. I'm seriously over Cell C and it's useless network. This is not just meant for Greenstone Cell C, but Cell C in general!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;339825;873;41;5;0;1;0;0;5;15/05/21 15:55;126;NULL;15/05/21 15:37;15/05/21 13:49;Going an Extra Mile;8,71E+12;Leasha Klaartjies;***;i have been sent from pillar to post re my account query, i called the call center and went to the gym and no one could help me. as i was about to give up Leasha handled my query and since then i have been receiving prompt feedback, She took her time to investigate and gave me Valid feedback. I would like to thank Leasha for going an extra mile and for the Excellent Customer Service skills. I am proud that recruited a Friend to join the Gym and with the service that I received all my friends would know that Virgin Active takes pride in providing Excellent Service to their Clients. Thank you Leasha, keep up the good work :) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;853714;893260;16;2;0;1;0;0;2;15/06/02 11:02;126;NULL;15/05/22 10:47;15/05/22 8:56;Nashua Mobile to MTN Service Provide problems;8,01E+12;;***;Since my accounts where moved from Nashua mobile to MTNSP I have had endless problems relating from MTN not even been able to send me an account since the move, and been continuesly disconnected when phoning 808 customer care, to now been softlocked and not been able to get any assistance from any one (cutomer care and going to a MTN store) for the past 3 days, What makes me even more frustrated that they have loked all 3 of my numbers (Wife, mine & data) ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;641236;188;16;2;0;1;0;0;2;15/05/22 12:36;126;NULL;15/05/22 12:14;15/05/22 10:30;Faulty handset;8,10E+12;Contact centre agent;***;Cell c service is just horrible. this is the second time i am experiencing problems. i wanted to book my new handset coz its faulty, and the agent told me according to Cell c policy i am suppose to switch off the handset and not use it, if i dont then my handsent will not be replaced. i asked her repeatedly to talk to someone senior to her to use their discretion, coz if i switch off my handset, they will not be able to reach me for collection of the handset. I dont understand why such an *********** person who cant reason can be an agent. yes there is a policy but common sense, you will not be able to reach me to collect the phone. and to make things worse she didnt even ask for another number where they can reach since my phone will be off. i had to ask her over and over. i felt threatened by this agent that if i dont switch off my phone my handset will not be replaced, and to make things worse i am on a new contract. cell C has become a circus. i have been with cell c for 6 years but the service was super, now i experience mediocre every single time. clearly my HANDSET will never be fixed or replaced cos no one will be able to reach me for collecting it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;429154;204;21;2;0;1;0;0;2;15/05/22 13:22;126;NULL;15/05/22 13:02;15/05/22 11:16;Manager fails to follow up after 1st complaint.;MT***1;Wayne;***;My first complaint on hello peter got the Momentum Motor claims manager, Wayne, to get back to me. On Wednesday late morning he promised that he will now take the matter into his own hands and sort it out. It is now two months since the accident, which it took Momentum 5 weeks to get the car to the repair center and still no work has started on the car. Wayne promised that by day end Thursday he will get back to me and inform me where we stand. It is now Friday lunch and I have not heard a word from Momentum. Smooth talking and ********ting does not bring anything into action. Momentum sure is useless.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;350784;765374;14;2;1;1;5;3;5;15/05/22 15:23;126;1;15/05/22 15:14;15/05/22 13:17;Status not changing on item purchased;7,91E+12;;***;order this item on 13 May with a 5 day lead time, status has not changed from ordered from supplier. Item is due to arrive on Tuesday but doubt this would be the case now. This is a gift for someone and i need the item on Tuesday. Just need to know if the supplier has stock and realistically when will i receive the item. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844626;33;1;2;0;1;0;0;2;15/05/23 12:00;126;NULL;15/05/23 11:32;15/05/23 9:54;FNB freezes Charity's bank accounts for no reason;6,61E+12;;***;FNB have frozen a non-profit Charity organisation's bank accounts without any warning nor for any cause, as all KYC documents have been submitted (and recorded) last year already to lawyers mandated by FNB to collect such documents and then again several times during the course of this year without FNB ever once stating any problems with the submitted documents. The Charity is now in a dire situation whereby it cannot receive any donations nor make any payments to fulfil it's charitable works. An elderly lady was turned away from a FNB branch this morning after she was refused by FNB to make a deposit into the Charity's bank account. We have also had to apologise for not being able to make any payments that are due. Are these the actions of a caring bank trying to build up communities? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;86471;760681;37;2;0;1;0;0;2;15/05/25 8:48;126;NULL;15/05/24 8:34;15/05/24 6:42;Receiving incorrect emails;6,31E+12;;***;I have been receiving emails from yourselves for outstanding accounts, this is not for me! I have written to you, phoned you and gave you the relevant information but you just continue to send these emails to my personal email address. What does it take for you to realize that I am not the person you are hounding?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;783452;690067;14;2;1;1;5;3;5;15/05/26 9:06;126;1;15/05/25 8:47;15/05/25 7:00;Bad service at Pep all the time .;8,50E+12;Nombuso and Vodacom;***;I bought the Nokia Phone at Pep on 08 May 2015 and the Phone after 1 week the phone is not working and yesterday I took the phone to Pep Game city and they refuse to give me a Refund or Exchange because the is more than 7 days now . They say the Phone must be booked for service and repair for 4 to 6 Weeks . I do not understand now , becuase I buy this for for my brother who is looking for the Job . it means if we book it for repairs my brother will not get the Job . It means its useless to buy phones at Pep .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824834;188;16;2;0;1;0;0;2;15/05/25 10:44;126;NULL;15/05/25 10:33;15/05/25 8:38;They Called Me and wanted my ID number;6,21E+12;Tebogho;***;Tebogho called me at 10:00 on Monday 25 June. He then asked for my ID number to verify myself. I offered him any other information but not my ID, after all, he called me. How do I know who he was. I asked to be put through to a supervisor. He refused, he then said as I have refused to verify myself by not giving ANY information he was terminating the call. I said that was a lie as I had offered my email, postal address or other information which he refused to take, refused still to put me through to a supervisor and then put the phone down on me. The call then went to an automated rating of cell c, in which I gave them a big fat 0.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;727886;748568;22;2;0;1;0;0;2;15/05/25 12:55;126;NULL;15/05/25 12:27;15/05/25 10:49;Non payment of medical claim;5,61E+12;Angela Matsie;***;On the 24th of February 2015 I went for a medical procedure at the Birchmed Surgical Centre in Kempton Park. Authorisation was obtained from Bestmed and they informed me that a co-payment of R2400-00 had to be made to the service provider, which I duly did. Two months after the procedure I got a statement from the said service provider, stating that after everything had been paid, I had a credit of R2372.31. This amount, according to the service provider, I had to claim from Bestmed. I then lodged a claim on the 22nd of April 2015 (Ticket: E0D3B3755DB37) with Bestmed together with the statement from the service provider. To date I have not recieved any positive response from Bestmed. How long do we have to wait for our money? Bestmed claim to make payments within 7days;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827546;772353;9;5;0;1;0;0;5;15/05/25 14:43;126;NULL;15/05/25 14:33;15/05/25 12:37;Awesome Service!!;9,01E+12;Hein Muller;***;Awesome service, great attitude and excellent mannerism. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854210;761978;31;2;0;1;0;0;2;15/05/25 18:19;126;NULL;15/05/25 17:46;15/05/25 16:13;Sick and tired of the hoilday club.;PLTDN264313;The holiday club;***;I had purchased more points from the holiday club last year as the points I had was never enough and there was no availability, so I purchased more points last year.The agent that I had purchased the points from had guaranteed that I am not making a mistake as I would be able to go on holiday and get availability at the resorts I enjoy going to during peak period, he also promised us a international voucher anywhere at any one of their resorts. I than came across some flights to Dubai in which I booked for December and then thought I can use my international voucher for the accommodation, when I phoned in January they said that I cant book then I have to phone and book 6 months before I leave.I then waited and was a bit worried if I don't get the bookings,I than called in to find out if there is availability in December and they told me that I cannot use my international voucher for any major cities, which I was not told about when I bought the points .I then contacted the agent I bought the points from and they said that they will get back to me,but when they did I heard the same old song ''NO AVAILABILTY''.Ive sent emails and made phone calls but no response for 2 months now.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;213227;812147;6;2;0;1;0;0;2;15/05/26 9:25;126;NULL;15/05/26 9:14;15/05/26 7:19;Getbucks really disappointing;6,30E+12;Koketso;***;I was retrenched in February 2015 and I had made my payment is February 2015. I sent my letter to getbucks they stipulate that I can send my letter to them so they could verify this information with my previous employer. Todate I am still receiving harassing calls when I phone Koketso she advises me to be patient yet Getbucks is sending messages. Chat started on 07 Apr 2015, 10:07 AM (GMT+0) (10:07:58) *** Granville joined the chat *** (10:07:58) Granville: Good dya (10:08:14) Granville: I am really annoyed with the service I am getting from GetBucks (10:09:46) *** Koketso joined the chat *** (10:09:51) Koketso: Welcome to GetBucks! How can I assist you today? (10:16:35) Granville: I sent a letter through three weeks ago (10:16:39) Granville: spoke to thabang (10:16:45) Granville: I followed up last week (10:16:50) Granville: was kept holding (10:17:06) Granville: spoke to various people regarding my retrenchment (10:17:08) Granville: phoned (10:17:16) Granville: was assured someone would come back to me (10:17:26) Granville: I still am waiting feedback (10:17:37) Granville: my account is in arrears I informed GetBucks on time (10:17:46) Gra;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;274414;694709;1;2;0;1;0;0;2;15/05/26 10:08;126;NULL;15/05/26 9:40;15/05/26 8:02;Making sure that I don't pay them back;BGU69866L;Megan Walters/ Zuimna;***;I spent the whole of last week on countless amount of calls with Direct Axis trying to figure out where my account is sitting so I can make a payment agreement so I can get a job to be able to pay them. So far I have been sent to 3 different lawyer companies who supposedly have my account and all 3 have no information of the said account. Everyone I have spoken to at Direct Axis promised me heaven and earth that they will get back to me something that has not happened to date. I have been made to deal with a different person every single time, so far I can count 6 people that I have dealt with and no one has been able to get back to me. They are really making it nearly impossible for me to actually put in place an agreement to pay them back. Since no one can find this account I guess this means that they don't want their money back. FIND MY ACCOUNT, SET UP A PAYMENT AGREEMENT SO I CAN GET A JOB AND BE ABLE TO PAY YOU BACK. YOU DON'T NEED A ROCKET SCIENTIST TO FIGURE OUT THIS FORMULA! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;787059;1213;14;5;0;1;0;0;5;15/05/26 13:34;126;NULL;15/05/26 13:16;15/05/26 11:28;Excellent Service --Online Order ;7,81E+12;;***;I placed my order online with Mr Price yesterday, just after 10am. I received my order today before 12. WOW! I am so impressed with the excellent service Mr Price . You guys are awesome. I received everything that I ordered and I am very happy . Keep up the good work. ***This was my first time ordering clothing online*** ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;222329;765374;14;2;1;1;5;3;5;15/05/26 21:53;126;1;15/05/26 21:15;15/05/26 19:47;Poor case management of returned iPhone ;CRM: ***1;;***;I bought an iphone 5C off Kalahari in April 2014. Since Feb 2015, the phone's battery would die even though it showed 80% battery life left. We took it to an iStore where they ran the diagnostic tests and advised us that it failed the 'healthy battery test.' They recommended we return the phone to kalahari as it was STILL UNDER ITS ONE YEAR GUARANTEE. I emailed kalahari and they arranged Fedex to collect the phone on 12/3/2015 from my Port Alfred address (waybill ***). They confirmed receipt of the phone on 16/3/15 (order number ***). After 2 weeks of silence, my fiance phoned them and was advised that nothing could be done without the phones accessories - Kalakari then arranged collection via fedex from her place of work on 25/3/2015 (waybill ***) using the same order number as advised. On 30/3/15 I received an email confirming that kalhari had received the latest goods. On 28/4/15 I emailed Kalahari requesting an update of the status of my order return. On 29/4/15 I received a reply from Ricardo Mentor saying the phone was being redispatched to me since the supplier requested the accessories to be sent back as well. Phone me for the further full story please;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;854882;22;10;5;0;1;0;0;5;15/05/27 9:25;126;NULL;15/05/27 7:53;15/05/27 7:19;Great service ;9,01E+12;General;***;Good day I just want to highlight the fact that Hellopeter is the long awaited voice of SA customers, we have been in dire need of the service it provides. To all staff and representatives of this firm I salute you, you ROCK!!!! Customer satisfaction guaranteed in my opinion, all my matters resolved by simply writing a report;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;638392;85;16;2;0;1;0;0;2;15/05/27 10:18;126;NULL;15/05/27 9:48;15/05/27 8:12;25 MONTH CONTRACT - HOW DOES THIS WORK?;7,51E+12;Head of Autopage;***;I have signed a contract with Nashua. My contract stipulate that it will cancel on the 30th of May 2015. Autopage took all Cell C clients over from Nashua when they closed down in November 2014. I never signed anything with Autopage and they don't want to cancel my contract on the 30th of May 2015. I gave them notice on the 21st of April 2015, which is more than 30 day notice. They want me to pay for a 25 month contract and only want to cancel the contract on the 28th of June 2015. Then they blame Cell C for it. They have excuses for everything. All there call centre agents have different stories every time. They keep on cutting my line (3 times already) when I phone in, they say I have not made payment, after I send payment each time that I have made payment before the 15th of each month, then they say SORRY the funds was allocated in the wrong account. Hay what are these people doing. The worst service I ever get in my life. If you consider a contract with them, THINK AGAIN, you going to have problems for ever. Look at all the complains on Hello Peter. Then they want to know why do I want to cancel with Autopage, my goodness they don't see it. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855406;772353;9;5;0;1;0;0;5;15/05/27 10:59;126;NULL;15/05/27 10:35;15/05/27 8:53;Great all round service;***;Theo Mokhine;;I had to reinsure a vehicle after the one I had previously owned was severely damaged in an accident. Since the vehicle was written off two weeks prior Discovery reimbursed the credit balance for the remainder of the month and gave me a far better rate on the new vehicle than what I was previously quoted by them.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;482796;85;16;2;0;1;0;0;2;15/05/27 11:42;126;NULL;15/05/27 11:25;15/05/27 9:36;Clearance letter;8,31E+12;Mpho;***;Can somebody pls assist me, I have been a victim of ***** from Autopage. Somebody opened a contract using my details in Dec 2014. Investigations were done and Terry notified in April 2015 that my name has been cleared, I now need a letter stating that I was a victim of ***** from Autopage because I want to register my ID number with SAFPS. Last week I spoke with Mpho and she promised to send me this letter but I have not received anything from her, this was a ref number I was given 684471. Please assist;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;363047;172;9;2;0;1;0;0;2;15/05/27 12:40;126;NULL;15/05/27 12:19;15/05/27 10:34;So Useless;***;nick and others;***;Where do i begin. Lost my phone and laptop two weeks ago .I put in a claim with budget and guess what i had to call a million times to find out if my claim was approved. Consultants promise to call back and I am still waiting . i just called spoke to the most useless consultant ever who says to me all he sees is that I am complaining about getting the cash. That is not the point here. The point here is that i have thee worst experience with you guys when i first lost my laptop and it took you guys a month to get me a new one. Now you again want me to be waiting another month for a phone as oppose to giving me the cash so i can get myself one today.I have no problem with receiving the phone provided its with 24 hours cause I don't want to be without a phone for another hour let alone another day. I really do not understand what is so hard about that.Guys please sort out my claim cause i am totally losing my mind and airtime on your useless consultants and their managers . And another issue I have is why was i debited for a phone and laptop i do not have . I told it those thing were lost so that means I cant be billed for then because they are not in my possession.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;548141;33;1;5;0;1;0;0;5;15/05/27 13:08;126;NULL;15/05/27 12:51;15/05/27 11:02;Good service ;FNB159896;Daniel Joa Paulo;***;I would like to thank Daniel Joa Paulo for helping me get my sim card activated. I was experiencing problems to get it activated and he helped me. He was contacting me via email and calling updating me with the progress of the sim activation. My sim card was activated yesterday thanks to Daniel J Paulo. Thanks to him I can proudly say I am a proud FNB customer. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;377048;840922;30;2;0;0;0;0;2;15/05/28 16:23;126;5;14/01/01 15:28;15/05/27 14:17;Unreliable, no feedback passing the buck ;7,90E+12;Shurm, Phumla;***;Good Morning Hellopeter Being on debts in the yr 2013, in December Siyaya Debt solution contacted me introduced an offer to eliminate my debts with their solution. I signed a contract with them and request from them was to pay R12000. They said R6000 would go for layers to and the other half would be the first instalment payed into my loans and accounts. the first payment didn't go through so I deposited the money into their acc since they had an issue with my bank account regarding debits. January 2014 i received calls from my loans and account providers including letters of warnings requesting me to pay my accounts. i then called Siyaya Debt Solution spoke to Shurm who was handling my account explained the situation, she said she didn't see my records my acc has been cancelled but she didn't know by who because there was no proof of termination. so she said she will investigate further but never received feedback , so i called several times i got excuses that she is offsick or she is busy on another line. the last call i made in august 2014 she still said she will call me back no response till date. i called again today explained my story and the phone was cut off during talk ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;89834;188;16;2;0;1;0;0;2;15/05/29 11:11;126;NULL;15/05/29 10:56;15/05/29 9:05;Sony Xperia E4 - Battery Problem;Acc No 80864;;***;In short. I have been a Cell C customer since day one and have FIVE contracts with them. I had to renew/upgrade one of contracts and chose a Sony Xperia E4. Just over TWO weeks the built-in battery stopped charging. I handed my phone to a Cell C outlet on the 19th May 2015. I was told that it would take 21 working days but I thought since it is a fairly new phone, I will get a replacement. It is TWO weeks and they say it is still in for repairs. I have sent a few emails but have had no response but on Facebook they say they are working on my query. Please help?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;422719;893260;16;2;0;1;0;0;2;15/06/08 10:02;126;NULL;15/05/18 9:38;15/06/01 7:56;NO SERVICE AT MTN BLUE ROUTE;6,61E+12;Who knows;***;2 weeks ago I went to upgrade my cell phone. After an hour of waiting and then completing my paperwork, i was told to go have a cup of coffee whilst I waited for the documents to be processed. I have since been back to the store twice and have been told they will call me. THAT WAS 2 WEEKS AGO !!! FURTHER...the number *** provided, I have called over and over with no reply at all!! you cannot complain about the service - because there is none !!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;370055;765374;14;2;0;1;0;0;2;15/06/01 10:19;126;NULL;15/05/25 10:00;15/06/01 8:13;Never using them again! ;8,31E+13;;***;Worst service ever! Multiple issues and still not resolved. Order two hard drives on special. As i place the order into my basket it will not reflect the cheap price. Call Takealot to be told cannot be resolved need to pay via bank deposit and they will call to do the refund. Still waiting (logged this 3 times). Plus when I call, the refund I am due is incorrect!. Then call on Friday to be told I can collect items. Just before leaving I try to resolve the refund issue to be told I cannot collect as they payment is not reflecting. So i sen Proof of Payment and promised it would be sorted out on Friday or latest sat morning so I can collect (as it was urgent). Saturday morning more phone calls and no resolution so can one hard drive as it is too late now. Told I will receive an updated order confirmation. Monday morning still nothing - phone again to be told order had not been cancelled and still they cannot see payment! Plus the phone kept cutting out and eventually just dropped me. This is the worst most useless service ever! I will never be using them again;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;750552;848406;11;2;0;1;0;0;2;15/06/01 11:09;126;NULL;15/05/30 19:14;15/06/01 9:03;Surge Uber Rates;8,70E+12;Management;***;Dear Sirs, Take note I was in the unfortunate position Saturday night to experience the newly 'Uber surge increased prices'. I wanted to uber from Bryanston to Craighall and was informed via your app that a x2.2 rate will apply for the service due to the peak-hour/s applicable. It was +- 19h15. Due to this ridiculous, and in my personal opinion, overreaching exercise on Uber's side I refrained from using the service at all and made use of a competitors services. As a result of the Uber's greediness you have lost a client on Saturday and confirm that I will refrain from using Uber in the future whenever this 'surge' prices are applicable. It is truly disappointing that a company with such a good track record needs to apply these types of profit-seeking techniques on their clients. Not cool Uber. Regards, Unsatisfied client;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;857074;188;16;2;1;1;5;3;5;15/06/01 11:14;126;2;15/06/01 10:57;15/06/01 9:08; DATA USAGE ;9,21E+12;;***;good day, my Name is Noluthando and i am a cell c contract user and i use an iPhone 5 c, lately my data usage is higher than normal and what i don't understand is i only have two applications running AND turned off all the other application. i recently recharged 5 times in a day and airtime and data doesn't even last 30 mins. called the call centre requesting assistance and i was told that data and airtime was used via internet. how so wen the only active application on my phone is whatsapp and BBM and im hardly on them either. can somebody assist me or i will have no choice but to switch networks. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;433579;706283;16;2;0;1;0;0;2;15/06/01 12:05;126;NULL;15/06/01 11:52;15/06/01 9:59;Zero After Sales Service;R784_649 ;;***;I am a new customer with Neotel. I had a 10mb LTE device installed at a cost of almost 2k per month, for the first few weeks it worked great, after that the speed dropped to not even 1mbps and it keeps dropping the connection. I have logged 2 calls over the past 2 weeks to have someone come out and check it, each time I am told it will be 48 hours for a technician to come out, I am still waiting. I am currently on hold for the call centre, I have been holding for 25 minutes with no answer. After sales service is SHOCKING to say the least. When we managed to get hold of the call centre last week to follow up we were told in no uncertain terms that \we must just wait and a technician will eventually come to us\"". Doesn't help when I am paying 2k for an internet connection that doesn't work!"""

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