SN
Sanoshen N
1 reviews | Active since Apr 2017
19 Jun 2019, 16:35
Can you help me?
I first logged a complaint directly with Cell C via the website, to allow for corrective action directly. It has been longer than 24 hours, and no contact as yet,....hence I am no on this platform. The auto response says that I should allow for 24 to 48 hours before expecting a response. Seriously, a client is complaining and Cell C feels it is okay to keep them waiting!
Anyways, my phone was ****** (5AM), and the ******** signed me up for some content service before I stopped the SIM. I had no idea this was done, and only picked it up on my latest statement. This service runs multiple times per day billing R6,09 per time. The limit I requested at least stopped this charge from running away. After calling Cell C to help me, I was able to cancel and block my number.
But why am I liable for services that if investigated can show that I never signed up for? Please can someone contact me and explain why, or allow me to provide you with more detail for Cell C to do whatever they need to (investigations, etc), and then reverse those charges please? This was on my June statement, and I do believe will also reflect on my July statement. Please can you help me?
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Replies (2)
Cell C's replyOfficial
20 Jun 2019, 07:13Good morning Sanoshen
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
Best regards,
Cell C's reply20 Jun 2019, 07:13
Official
Good morning Sanoshen
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
We are in receipt of your complaint and apologize for the inconvenience caused.
One of our consultants will contact you and assist.
Regards
DA
Best regards,
SN
Sanoshen N's updateReviewer Update
20 Jun 2019, 13:38I ended up cancelling my contract, as Cell C response was that Content Services is a 3rd party service, and they can't help me with refunds on that, irrespective if the service was activated **********ly.
So even though Cell C as custodian of my primary account controls the billing, they refuse to take any accountability or offer any assistance to rectify matters.
Imagine if Banks did that! Banks are also just the custodians of my primary account, yet when I prove ***** to them, they re-imburse me.
I guess it is too much effort to offer clients a better service Cell C!
Before any new service is active, just drop the account holder an sms or USSD prompt asking "blah blah, was this you?".
Companies around the world, some local banks,....and those that care about their clients, or those that pay attention to more than just how much money they have,.....actually already offer such services.
So even though Cell C as custodian of my primary account controls the billing, they refuse to take any accountability or offer any assistance to rectify matters.
Imagine if Banks did that! Banks are also just the custodians of my primary account, yet when I prove ***** to them, they re-imburse me.
I guess it is too much effort to offer clients a better service Cell C!
Before any new service is active, just drop the account holder an sms or USSD prompt asking "blah blah, was this you?".
Companies around the world, some local banks,....and those that care about their clients, or those that pay attention to more than just how much money they have,.....actually already offer such services.
SN
Sanoshen N's update20 Jun 2019, 13:38
Reviewer Update
I ended up cancelling my contract, as Cell C response was that Content Services is a 3rd party service, and they can't help me with refunds on that, irrespective if the service was activated **********ly.
So even though Cell C as custodian of my primary account controls the billing, they refuse to take any accountability or offer any assistance to rectify matters.
Imagine if Banks did that! Banks are also just the custodians of my primary account, yet when I prove ***** to them, they re-imburse me.
I guess it is too much effort to offer clients a better service Cell C!
Before any new service is active, just drop the account holder an sms or USSD prompt asking "blah blah, was this you?".
Companies around the world, some local banks,....and those that care about their clients, or those that pay attention to more than just how much money they have,.....actually already offer such services.
So even though Cell C as custodian of my primary account controls the billing, they refuse to take any accountability or offer any assistance to rectify matters.
Imagine if Banks did that! Banks are also just the custodians of my primary account, yet when I prove ***** to them, they re-imburse me.
I guess it is too much effort to offer clients a better service Cell C!
Before any new service is active, just drop the account holder an sms or USSD prompt asking "blah blah, was this you?".
Companies around the world, some local banks,....and those that care about their clients, or those that pay attention to more than just how much money they have,.....actually already offer such services.