JE
Jennifer E
1 reviews | Active since Oct 2010
03 Apr 2015, 15:10
Can't repair phone
I collected my phone yesterday (Thursday) from Cell C after handing it in for repair a second time and already (Friday) it is not working!!!<br> I received a new phone in December but I have not had the use of my phone for the last 3 months as it has been in for repairs twice now for 3-4 weeks each time. I'm paying my monthly subscription but I'm not able to use what I'm paying a lot of money for. I would like to give back the phone and cancel my contract as Cell C are obviously unable to repair the phone. I also want my monthly subscription refunded as I have paid for a service that I was not able to use through no fault of my own. Please advise how I go about this. Thank you.<br>
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Replies (1)0
Replies (1)Cell C's replyOfficial
04 Apr 2015, 08:38Hello jenzyl,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
Cell C's reply04 Apr 2015, 08:38
Official
Hello jenzyl,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication soon.
Regards
Cell C | PN
