1 reviews | Active since Mar 2017
Can't get through to the call center
<p>I have an active contract and insuarance with Cell C. Last month my phone broke and I went to the branch where I bought the phone (Davenport Cell C) to get assistance on the repairs claim. I was told to phone the C Insuarance phone number ( ********** ) of which I did and never went through. I tried 3 times all times with average waiting time of 3hours but couldn't go through. I then phoned Cell C call center to get assistence and was told that they can't assist me I need to get through to C Insuarance otherwise they can't in any way assist me. I'm still paying forthe contract and insaurance but my phone is still not functional and I haven't had any assitance. </p> <p>This is frustrating and dissapointing as I pay more than a thousand rands yet I'm getting no services for this amount. </p> <p> </p> <p> </p>
We apologise for the frustration and inconvenience caused.
One of our team members will liaise with C-Surance and advise on a way forward. You will be contacted shortly.
Regards
Cell C | PN
We apologise for the frustration and inconvenience caused.
One of our team members will liaise with C-Surance and advise on a way forward. You will be contacted shortly.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Nelly could not get hold of you on your contact numbers. However she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.
Please respond to her email and she will gladly assist.
Regards
Cell C | PN
Hi,
I was contacted and Nelly got hold of me, thus I went back to Cell C in Davenport to resolve the matter but again it was fruitless, they said themselves can't get through to the lines of C-Insuarance to get my policy number to book the phone in for repairs. They've since said they sent an e-mail, don't know how long that will take but that brings my waiting period to 2months and May will be the 3rd month waiting just to book my phone in for repairs, let alone the waiting period of repairs. This is a dreadful service i've ever had with any business entity in my life, yet I'm still paying for such services not rendered to me. I need compensation of some sort, I can't be paying for something that I'm not using yet I'm not at fault as I did report and still trying to get hold of services to get my phone repaird. Also understand, I'm an employee and I don't have time to every instance being told to avail myself and go to Cell C.
Please can the matter be rectified, understand my phone is almost my daily gadget I use to function including work as well. I'll be yet next week paying for a service that is not in use. This is dissapointing.
Hi,
I was contacted and Nelly got hold of me, thus I went back to Cell C in Davenport to resolve the matter but again it was fruitless, they said themselves can't get through to the lines of C-Insuarance to get my policy number to book the phone in for repairs. They've since said they sent an e-mail, don't know how long that will take but that brings my waiting period to 2months and May will be the 3rd month waiting just to book my phone in for repairs, let alone the waiting period of repairs. This is a dreadful service i've ever had with any business entity in my life, yet I'm still paying for such services not rendered to me. I need compensation of some sort, I can't be paying for something that I'm not using yet I'm not at fault as I did report and still trying to get hold of services to get my phone repaird. Also understand, I'm an employee and I don't have time to every instance being told to avail myself and go to Cell C.
Please can the matter be rectified, understand my phone is almost my daily gadget I use to function including work as well. I'll be yet next week paying for a service that is not in use. This is dissapointing.
Hi,
I again went to Cell-C Davenport center, still I'm not sufficient expected results. Sales person says they did the email, but stil I don't have a policy number, the manager who'm is the second time speaking to at Cell-C Davenport center, told me to stiill try the number of which I did and ended up fruitless. this is the 3rd month now, having called the customer care of Cell C as well but in vain.
CAN I GET ASSISTANCE PLEASE OR WAYS TO END MY CONTRACT WITH CELL-C ALL TOGETHER.
Thanks
Sibo Mchunu
Hi,
I again went to Cell-C Davenport center, still I'm not sufficient expected results. Sales person says they did the email, but stil I don't have a policy number, the manager who'm is the second time speaking to at Cell-C Davenport center, told me to stiill try the number of which I did and ended up fruitless. this is the 3rd month now, having called the customer care of Cell C as well but in vain.
CAN I GET ASSISTANCE PLEASE OR WAYS TO END MY CONTRACT WITH CELL-C ALL TOGETHER.
Thanks
Sibo Mchunu