1 reviews | Active since Apr 2009
Can someone at Cell C help!!!!!
Can somebody at Cell C help!!!!!!<br> <br> Iam really hoping this email lands up on the right desk or right person. I have explained this story over and over to various people in your organization so please whoever is reading this please take the time to read and assist me.<br> <br> In mid-August I received my two sim cards for data one sim for an iPad and the other for the Huawei which I received. The sales person I dealt with seem to explain what I needed to know. My understanding is the package I took was for the following see attached. R199.00pm for 20GB, 5GB day time and 15GB from 12pm -5am. Nothing was explained about locking it etc. at the end of August 2015 my account was debited for half the month subscription and I was notified that I had use up data. And that was perfect, however I have never received an account for this. <br> On the 25 September 2015 my bank account was debited for R2485.00 which I had no idea what this was for. As far as I know my Cell C account will only be R199.00 pm. I instructed my bank to return the debit order. I then called you customer service center and explained what had happened. I was told that Cell C would listen to the recording that was between myself
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Thank you for posting to us.
We have referred this matter to one of our team members for assistance. Do expect communication soon.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
