JB
Jacques B

1 reviews | Active since May 2016

20 May 2016, 07:48

Can not get rid of CellC

<p>I cancelled my contract in March 2016 (which ran out in April) and after a massive struggle managed to port out of cellC. I phoned numerous times to settle all outstanding and possible future fees (in March). I repeatedly asked for all fees since I wanted out and have nothing more to do with cellC. I even went into a shop to confirm. After paying the entire amount in March I ported and closed my business with CellC – Note that my sim was deactivated in March, I lost the remaining credits (minutes sms and data). In April I was furious to yet again receive a bill. I phoned and after 15minutes still extremely disappointed got nowhere and wrote the money off as a consolation of being rid of CellC. Therefore you can imagine my utter disgust to receive another bill for May. This is extremely unacceptable. Being charged for almost 2 months after I closed my account and everything for items I did not even get anything for.</p> <p> </p>

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Replies (1)
Cell C
Cell C's reply20 May 2016, 07:56
Official

One of our team members will follow up on this matter and assist. Do expect communication.

Regards

Cell C | PN