MB
Maroline B
1 reviews | Active since Aug 2020
16 Jul 2021, 11:16
Can not allocate debit order deduction
Cell C deducted the monthly debit order on 7/6/2021. Even though they deducted the funds they can not allocate it on the account. After numerous calls,emails and sending the bank statement showing the deduction they still can not allocate. Now for July they did not load the debit order and also can not give explanation on that.? but are quick to say hhere is outstanding amount ??♀️
Helpful (0)
Replies (10)0
Replies (10)
Cell C's replyOfficial
16 Jul 2021, 12:09Hi Maroline
Thank you for contacting Cell C.
Our records show that your account was allocated with its benefits for the month of July 2021. They were allocated on the 1st.
Regards
^MP
Thank you for contacting Cell C.
Our records show that your account was allocated with its benefits for the month of July 2021. They were allocated on the 1st.
Regards
^MP
Best regards,
Cell C's reply16 Jul 2021, 12:09
Official
Hi Maroline
Thank you for contacting Cell C.
Our records show that your account was allocated with its benefits for the month of July 2021. They were allocated on the 1st.
Regards
^MP
Thank you for contacting Cell C.
Our records show that your account was allocated with its benefits for the month of July 2021. They were allocated on the 1st.
Regards
^MP
Best regards,
MB
Maroline B's updateReviewer Update
16 Jul 2021, 13:35Cell c has not yet allocated the payment which was deducted from the bank account on 7 June2021 ?
MB
Maroline B's update16 Jul 2021, 13:35
Reviewer Update
Cell c has not yet allocated the payment which was deducted from the bank account on 7 June2021 ?
Cell C's replyOfficial
16 Jul 2021, 14:42We'll check ad advise.
^MP
^MP
Best regards,
Cell C's reply16 Jul 2021, 14:42
Official
We'll check ad advise.
^MP
^MP
Best regards,
Cell C's replyOfficial
16 Jul 2021, 15:50Your account reflects as being current and up-to-date, meaning that all funds have been allocated accordingly.
^MP
^MP
Best regards,
Cell C's reply16 Jul 2021, 15:50
Official
Your account reflects as being current and up-to-date, meaning that all funds have been allocated accordingly.
^MP
^MP
Best regards,
MB
Maroline B's updateReviewer Update
16 Jul 2021, 18:24Not true, just checked the account. Issues still not resolved ??♀️
MB
Maroline B's update16 Jul 2021, 18:24
Reviewer Update
Not true, just checked the account. Issues still not resolved ??♀️
Cell C's replyOfficial
16 Jul 2021, 20:18Which amount are you referring to?
^PN
^PN
Best regards,
Cell C's reply16 Jul 2021, 20:18
Official
Which amount are you referring to?
^PN
^PN
Best regards,
MB
Maroline B's updateReviewer Update
16 Jul 2021, 20:46On my account for ***, i paid R299 on 7/6/2021. Cell c deducted the payment- why is it still not showing? I have sent the bankstatement more than once as proof of payment.
MB
Maroline B's update16 Jul 2021, 20:46
Reviewer Update
On my account for ***, i paid R299 on 7/6/2021. Cell c deducted the payment- why is it still not showing? I have sent the bankstatement more than once as proof of payment.
Cell C's replyOfficial
16 Jul 2021, 21:14Please forward your bank statement to *** to have this matter escalated for assistance also attach this review so you can be assisted accordingly. Be assured that this will be sorted
^PN
^PN
Best regards,
Cell C's reply16 Jul 2021, 21:14
Official
Please forward your bank statement to *** to have this matter escalated for assistance also attach this review so you can be assisted accordingly. Be assured that this will be sorted
^PN
^PN
Best regards,
MB
Maroline B's updateReviewer Update
17 Jul 2021, 17:53I have forwarded the email to this address.
MB
Maroline B's update17 Jul 2021, 17:53
Reviewer Update
I have forwarded the email to this address.
MB
Maroline B's updateReviewer Update
19 Jul 2021, 14:26Still waiting for feedback and updated statement showing the payment for 7/6/2021.
MB
Maroline B's update19 Jul 2021, 14:26
Reviewer Update
Still waiting for feedback and updated statement showing the payment for 7/6/2021.