Can Jose dos Santos Phone me?

I honestly do not think that anyone has any idea of what's happening at Cell C. I logged a compliant relating to a sim card that I was told on the 31st December 2018 would be delivered on the 2nd January 2019, I waited patiently and nothing came from this. I then asked what's happening, I got phoned by a friendly lady who looked into the matter and saw that the Sim Card was not released by the consultant who phoned me regarding the delivery date, she would get hold of him to phone me back and resolve the matter, that was last week the 3rd January 2019, today is the 7th January and no one has phoned me back, there Facebook team is still getting back to me as I follow up daily there response is we are waiting, seriously, how difficult is it to resolve such a small issue of releasing a Sim Card and sending it with a courier? I believe I made a huge mistake very joining Cell C. Is there anyone at Cell C that can assist me or can Jose Dos Santos perhaps assist me in this matter seeing he is the CEO? Can this be resolved today. I can be assisted by other networks who is willing to assist me immediately.