Can I choose more than one nature of complaint?

Firstly i called in to complain about the fact that I have changed my debit order date on both my contracts about 3 months ago, the contract that is not in use debits just fine, but the one I do use? always goes into arrears because they debit my account before they were suppose to, anyway the agent tells me that both debit order dates are correct, after I ask to explain why it is not going off on that date then, she gets frustrated and has a bad attitude and asks me if they can do the debit today or she can transfer me to another department. I told her they may debit my account today but I am not going to pay the fees they charge for late debit orders. She tells me to lodge a complaint and wait till they refund me the charges, so I told her no I am lodging the complaint right now while I am doing this, she then puts down the phone and the sim card that I called from now does not work, is this coincidence??? I think not!! after all it is a cell C sim card.<br> <br> After being a customer for so many years and being treated like ****!!! I am highly disappointed and disgusted.<br> <br> CELL C after you did your whole re-branding ******** we expected better quality and SERVICE!!!