Can do more to satisfy clients - Cell C

Never had problems with Cell C but this past month was different. I wanted to settle my account the 1 October 2020. I send several e-mails and made calls to hear what the outstanding amount is. (three weeks) In the mean time they cut my Fibre and pocket router accounts. I got hold of an statement and paid the outstanding amount. A lady from customer service called me and tell me they canceled the contract.... They didn't inform me that they are going to cancel it. I paid up to date and now I still sit without any internet. I had to fill in another application..... That Fibre is more expensive than the one I had....... Is it an act to get more money??? I didn't receive my full complete package I paid for the Fibre. But I was OK with it. Not just me but my whole family that relying on this internet is upset.