RA
Ramona A
1 reviews | Active since May 2018
16 Dec 2021, 14:17
Can CellC be so ***********?
My father cancelled his account in May 2021. From June 2021,CellC has not stopped the debit order. He has queried this 15 times already, every time a different agent with a different reason as to why the account hasn't been cancelled. I called last week to find out that there is no existing account for my father and the debit order will be canceled. Reference numbers and times, dates are all recorded however it seems like CellC just doesn't care, incompetence or exploit the elderly. I would caution anyone taking out a CellC contract.
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Replies (2)
Cell C's replyOfficial
16 Dec 2021, 21:53Hi Ramona
Thank you for reaching out .
Please advise how the cancellation request was submitted.
^NH
Thank you for reaching out .
Please advise how the cancellation request was submitted.
^NH
Best regards,
Cell C's reply16 Dec 2021, 21:53
Official
Hi Ramona
Thank you for reaching out .
Please advise how the cancellation request was submitted.
^NH
Thank you for reaching out .
Please advise how the cancellation request was submitted.
^NH
Best regards,
RA
Ramona A's updateReviewer Update
20 Dec 2021, 17:20The cancelation was done telephonically on April10th and my father was told to call on the 10th May 2021which he did around 1000. The final statement I received about 3 weeks ago was a zero balance as at 4th June 2021. The account was debited again this month.
RA
Ramona A's update20 Dec 2021, 17:20
Reviewer Update
The cancelation was done telephonically on April10th and my father was told to call on the 10th May 2021which he did around 1000. The final statement I received about 3 weeks ago was a zero balance as at 4th June 2021. The account was debited again this month.