CAN CELL C GET ANY WORSE?!?!

I received a phone call from Cell C in connection with my previous review pertaining to them sending debt collectors after me for a debt that I was unaware of. PALESA advises me that Cell C have made an error in May and June of 2021. Whereby they only debited my account for one of my contracts. Cell C made the mess up. Not me I clearly stated that if Cell C have aced on me on ITC, I will take the matter further. I now receive the below email: On Fri, 28 Oct 2022, 10:02 sm, <***> wrote: Good day Sacha,

We would like to apologize for any inconvenience that might have been caused by this incident.

As discussed telephonically, we normally billed you on account *** for both your contracts but in May and June 2021 the contracts were split and billed separately on accounts *** and ***.

Account *** has an outstanding amount of R706 for May and June 2021 invoices for the contract number ***.

Kindly make payment to the below Cell C banking details;

Bank: Nedbank

Account name: Cell C

Account number: ***

Branch code: 196005

Ref number: ***

Once you have paid the amount in full ,kindly contact us to request a paid up letter and ITC update on account ***.

Regards

Palesa

My response is as follows: Good evening palesa,

As I mentioned telephonicallt on even date.

I clearly stated to you that IF i am placed on ITC due to Cell C's mess up, I would take the matter further.

How can you list me when it was not my fault? Further to this, NOT ONCE did you mention the fact that you have listed me on ITC or made contact with me.

I will have no option but to now inform the Ombudsman of Cell C's negligence and how YOU have negatively impacted my ITC record!

I have been a longstanding and loyal customer of Cell C's for many years. My account has always been paid up on time.

I am DISGUSTED with this so called service and will take this matter to the highest authority.

Further to this, all social media will be updated on this matter. In these times, I would think you would attempt to retain customers, not insult them as you have done with myself.

Sacha Ormond