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clinton V

1 reviews | Active since Aug 2012

09 Apr 2015, 14:00

calls always failing

My number is *** and I ported to CellC approximately 15months or so when I took out their contract.I am sorry I changed to this network because the amount of times my calls drop,gets cut off,is ended before I even connected is astounding.I have complained to cell c in the past and they asssured me that they were upgrading all the infrastructure and calling would be a pleasurable experience going forward.Well time is moving on and the problems are still a daily occurrence.I live in the bothasig area and many of my neighbours have the similar complaints cellc.So there is definitely a problem with your network.Sometime your network tells me my no doesnt exist when I dail my cell so clearly there is big problems.I work alone from home and I am dependant on the mobile for my all my clients to contact me.Please,please,please do something to make these problems go away or I am afraid I wont be renewing anything when this contract is up

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Replies (1)
Cell C
Cell C's reply09 Apr 2015, 14:15
Official
Hello clintonven,

Thank you for notifying us of the above.

We apologize for the poor network signal you have been experiencing. We have requested one of the consultants in the escalations team to liaise with our network team and advise on a way forward. Do expect communication soon.

Regards
Cell C | PN