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1 reviews | Active since Sept 2016

12 Sept 2016, 09:10

Calling me a **** not cool!

<p>I tried to load data with the normal option dialling *147# and have not been able to the last 5 days.</p> <p>With data charges of 99c per mb I spent about R250 on data the last few days.</p> <p>Calling the customer service number, the agent tells me I am ****, he tested the service and there is absolutely nothing wrong with the service...even though I have the texts as proof that he is not interested in.</p> <p> </p> <p>Calling me a **** not cool!</p> <p>The call centre is recording your conversation but when you request a copy they do not allow you access to it.</p>

0
Replies (4)
Cell C
Cell C's reply12 Sept 2016, 09:33
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply13 Sept 2016, 08:54
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she left a message advising that she will call again.

Regards

Cell C | PN

left a message advising that I will contact him back.

Cell C
Cell C's reply16 Sept 2016, 07:34
Official

Lungi has been in contact with you to assist with this matter. She suggested that you should try rebooting the devise then dial *147# menu and there after she would call and find out if the problem carries on. However when she called, she could not reach you. She will keep trying.

Regards

Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 15:11
Official

Please be advised that Lungi could not get hold of you on your contact number. However, she will keep trying.

Regards

Cell C | PN