WW
Werner W

1 reviews | Active since Feb 2011

02 Aug 2017, 16:26

Callcentre not answering calls

<p>Hi,</p> <p> </p> <p>Randomly my Cell C phone does not want to make phone calls. After diling it plays a message that "your call cannot be connected at this time - good buy" ***?</p> <p> </p> <p>Then trying to call their call centre 084140, no one answers because of high call volumes? I waited and listened to bad music for 45 min? ***.</p> <p> </p> <p>Did these people even hear of customer service?</p>

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Replies (1)
Cell C
Cell C's reply03 Aug 2017, 07:11
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified.

We want all our customers to be given proper service.

Regards
Cell C | PN