Call operator upgraded me to the wrong contract?!

7 July 2015 - I received a call from Samantha from Cell C, telling me that my contract is due for an upgrade. I said that I wanted to stay on my current contract & since my mobile handset is still in a good condition, would it be possible to get a tablet to use on my wifi at home? She assured me that it was in order & that she'd send me a confirmation email (which I'm still waiting for).<br> <br> The next thing I am unable to make calls or send sms's from my phone, for Samantha upgraded me to a data contract?!<br> <br> I called 084 143 went through 5 people, with whom I had to do 5 security checks & explain my situation 5 times, just to be told that I have to call 084 145 instead.<br> <br> After 3 weeks of not being able to use my phone, Thabiso calls on 29 July. He's the guy who listened to the recordings & confirmed that Samantha did make a mistake & that they'll reverse the upgrade, which should take a day or two.<br> <br> 4 Aug - I go to Cell C & I am told that I can't upgrade, for my contract is not yet reversed as I was told it would be.<br> <br> I give up Cell C. You have disappointed me tremendously. I've been thrown from one person to the next like a rag doll & I didn't even ask for this upgrade - you called me!