Call me if you want to be sworn at

Initial Hello Peter complaint logged 02/06/2023 @ 08.42 - not fully resolved. Second Hello Peter complaint logged on 18/08/2023 @ 09.56 - got a call on the 25rd of August from Nomthandazo advising that she's still waiting on feedback from dept responsible for debit orders, however she's off the weekend and will contact me the Monday (28/08) - as expected, not a single call with resolution/update from anyone.