1 reviews | Active since Jun 2021
Call it downgrade as there is no upgrade by Cell C.
Well again upgrade time and all I get is sorry.
I upgraded my one number and I was told it only qualify for R410. So that I do not have a problem as my wife is using that number and don't use as many minutes and data.
Now I am looking to do mine and I only get R460.....???? I am paying more than R1000 currently, but they can't assist me with an increase.
This is now the second time that when it comes to upgrading my phones, I am being downgraded on what Cell C gives you.
More than 8 years being a loyal customer and paying my account. This just leaves a bad taste in your mouth. The consultants are very nice and assist where they can but ultimately being told what they are willing to give you for a contract is ridiculous, especially when I know for a fact that what I am paying now is more than that. Why was this not a problem 2 years ago. They called and assisted and done.
I must also add that the total amount is not exceeding the amount that I am currently paying now.
Maybe it's just time to call it and move on to companies who wants to assist.
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration and disappointment you’ve encountered with your recent upgrade process. We truly value your loyalty over the past 8 years, and it’s never our intention to make our long-standing customers feel undervalued.
We understand your concerns regarding the upgrade offer for your number and that it does not reflect the amount you are currently paying. Please be assured that we want to explore possible solutions and ensure you are getting the most suitable offer.
To assist you further, one of our upgrade specialists will contact you to:
Review your account and current plan in detail.
Evaluate your eligibility for a better upgrade offer.
Provide guidance on options that may suit your usage and budget.
We deeply appreciate your patience, and we are committed to working with you to find a resolution that reflects the loyalty and trust you have placed in us.
Cell C | BMT
Thank you for reaching out and sharing your experience. We sincerely apologise for the frustration and disappointment you’ve encountered with your recent upgrade process. We truly value your loyalty over the past 8 years, and it’s never our intention to make our long-standing customers feel undervalued.
We understand your concerns regarding the upgrade offer for your number and that it does not reflect the amount you are currently paying. Please be assured that we want to explore possible solutions and ensure you are getting the most suitable offer.
To assist you further, one of our upgrade specialists will contact you to:
Review your account and current plan in detail.
Evaluate your eligibility for a better upgrade offer.
Provide guidance on options that may suit your usage and budget.
We deeply appreciate your patience, and we are committed to working with you to find a resolution that reflects the loyalty and trust you have placed in us.
Cell C | BMT