Call dropped and not transfered as I refuse to take out another or renew my current contract.

I've been trying to cancel my router as signal is not as could where I'm currently residing and I do not have use for it... The lady who answered my call took all my information to try and retain my business and then tells me she will refer my call but I need to give her a minute she wants to see what she can offer me and I nicely asked her to not drop fhe call as I'm calling from a different network and the next second she drops the call...