Call Centre useless.... ***********

No sure what else I have to do to get this resolved, this has been ongoing since the beginning of September. Called the call centre 11 times and on the 12th call which is a ridiculous amount of calls to make let me add I was refused help by an agent called kabelo menyatso. Wife went on maternity leave in April, called cell c to cancel debit and was told to email a cancellation request which she did. We have since been paying her account via EFT, no problem until august when cell c claimed they have not received payment. I sent a confirmation of payment 9 times to [Email Removed] and to cell c agents and was even told on my previous hellopeter reply from cell c that the issue has been resolved yet you guys suspended my wifes account and at the verge of handing her over?? three agents told me the payment reflects, while others say theres a R120 outstanding and that they not sure where its coming from, seriously. She gets a text in the week saying she owes R750? What for? I have sent you a list of every single payment made this year. -What a joke...info from one agent below<br> <br> PUMULELE OPENLINE DEPT<br> <br> -bill dispute ***<br> <br> -payment allocation ***<br> <br> [Email Removed]