NN
Nanana N

1 reviews | Active since Dec 2013

14 Sept 2018, 11:57

Call centre unanswered... all day.

I have been trying to get hold of Cell C to sort out my account with them and I have been on hold for over 45 min. Since last week. Everytime I call the call centre th eagents put me through to legal and then no one answers. This is very annoying as I have been trying to canotact them for weeks with no luck.

0
Replies (3)
Cell C
Cell C's reply14 Sept 2018, 12:09
Official

Good afternoon Nanana

We have referred this matter to one of our team members for assistance. Do expect communication.

We apologize for the inconvenience caused.

Regards

Cell C | PN

Cell C
Cell C's reply14 Sept 2018, 15:09
Official

Palesa could not get hold of you on your contact numbers. However, she sent an email advising you of this and requested for an alternative number where she can get hold you and assist.

Please respond to her email and she will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply17 Sept 2018, 12:28
Official

Palesa has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN