Call Centre Team Leader does not take my Complaint

I contacted the Cell C Contact Centre this morning in regards to a general query. The Call was transferred to Sne who did not realize that the call was transferred to her, while i was connected, she was engaged in a conversation with her colleague. When she established that this call was connected, she did not apologise and said she did not realize that the call came through. I asked her why she was not attentive and she ignored me, i asked for her Team Leader, was put on hold for like 3 minutes and she advised me that she was transferring me to her Team Leader Asanda, mind you, I am still on hold while typing this complaint as i have Cell C on loud speaker, its gone over 20 minutes, i have heard the Get It advert play over 10 times and the Team Leader has not taken my call. I called again and was informed that the KZN Call Centre took this call. So much for been a loyal customer to Cell C!!