CALL CENTRE STAFF ON ******** PAYROLL

<p>my husband and I were involved in an armed ******* and both our phones along with all our personal belongings were ******. Cell C was called to block sim cards and black list phones. This was a process however after several calls the call centre confirmed that both phones were black listed. I even called back a few hours later to confirm that the phones were listed as I had not received the sms with ITC numbers....confimed both phones were listed. However.....surprisingly when I called back for these numbers to provide them to the investigating office, and to proceed with our insurance claim, phones were not listed and the agent could not list them.....something was blocking her on the system from black listing them. They had to send a request to the admin department. a week passed, nothing, a call back tothem, and speaking to the supervisor...nothing.....several emails.....nothing!!!!insurance claim closed and phones are gone!!!!! clearly someone within Cell C is on the payroll of *********! so our phones are out there/sold/being used....not black listed. Cell C staff are aided *********.....not to mention the poor familes whos loved ones could actually be ******ed for their phones.......not a care or regard for us!!!!!</p> <p>WILL CELL C REPLACE MY PHONES!!!!!!</p>