Call Centre Staff Member Incompetence

Last Tuesday, I ordered a Samsung Galaxy A3 in White via 084145, and a port from Vodacom to keep my current number.<br> <br> The original agent I spoke to ensured me the delivery would take place on Friday, I received the device the following Tuesday. A 7 day turn-around is perfectly acceptable, but NOT when I have been told it will take 3 DAYS!!!<br> <br> I received a Midnight Black phone instead of the White one I asked for. The original agent I spoke to confirmed over the phone that she would make a note for it to be a White one.<br> <br> I had to call again today (Wednesday) to request the port because that part of my request was never actioned. The agent I dealt with today was very helpful in requesting the number porting.<br> <br> I feel that all of this could have been avoided if the original agent had been trained properly, had entered my information as given to her and had not over-promised on Cell C's services. I moved away from my previous network provider because of bad service, and now this had made me feel like I should have chosen MTN as an alternative instead of Cell C.