Call Centre Staff

Gosh I've had it with you guys. So anyway on the 22/04/2019 I recharged with R70, bought WhatsApp data and I think I owed about R6 emergency airtime. So I still had some balance left in my account after those deductions. 2 hours later I check and airtime gone. Called the call centre, spoke to Nwabisa who told me I had subscribed to some services pf which I told her is not possible, I think she said 18 or so and in all honesty I didn't think she was being helpful so I asked to speak to the team leader. I spoke to Sasha who I felt was really helpful advised me on what to do and told me that I was going to get a refund. I did as I was advised and I'm still waiting for my refund. So I called again this morning to find out about my query only to speak to someone who was ***********. I asked him about my query, he told me there's nothing on my account without even accessing my account. Only after a while he told me that he needs to ask me security questions to access my account. Fine I gave him that info and he kept on asking the method of my last recharge. Told him it was a voucher and he kept on saying that's not a method, he was just being an asshole for no reason. Seeing that me and him aren't going anywhere, I told him about the people I spoke to previously and gave him names. He told me there were no people by those names working there. Lol anyway the time of calls are as follows 22/04/2019 @ 20:23. 24/04/2019 **********