MV
Magritha V
1 reviews | Active since Dec 2014
02 Jan 2016, 12:12
Call Centre says Website Statement is in Correct
Lerato Maleke insisted that the electronic statement from the website is incorrect thus the R1843 I paid according to the statement was R61 short of what I owed.<br> I asked a detailed recon of invoices and payments which I was promised but sis not recieve.<br> I paid an additional R513 and then Cell C still deducted another R1913.44 & R 146.01 AND STILL MY LINE IS SUSPENDED WHILST THEY ACTUALLY OWE ME MONEY<br> Unacceptable service, Lerato sounded like she did not know what she was talking about and her manager was even more unprofessional. Terrible service from Cell C after I have been a loyal customer for as long as cellphones have been around in south africa!!!
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Replies (1)Cell C's replyOfficial
04 Jan 2016, 07:04Hello margithedevry,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
Cell C's reply04 Jan 2016, 07:04
Official
Hello margithedevry,
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
Best regards,
