Call Centre Mess

My fiance has two contracts with Cell c, one of which is mine. On Wednesday afternoon, he called to get his sim card blocked as his phone was lost. So instead of just blocking the phone, somehow they managed to swap our numbers. They allocated his blocked number to my sim card and my number to his lost sim card. After we discovered what had happened, after multiple calls to cell c, my fiance calls then to get this whole thing reverse to which he is told he would get a call back. So naturally me being the impacted one, I call cell c hours later to find out when this will be sorted but they I am told that they will escalate the matter and I should expect feed back within 24 hours, this is on Thursday afternoon. On Saturday morning I call again and the agent asks for my fiances number as he is he account holder and they want to talk to him, I give it to them and ask them to call him, which they didnt. I call again that afternoon and I get thee most rude, arrogant and patronizing lady who tells me that they cant call my finance he has to call in and sort this matter out.<br> The Moral of this story is I have been sitting without a phone for the past 6 days and seems no one is willing to he