Call centre and website

<p>I'm not happy. Spoke to a friendly call centre agent yesterday who logged a case for someone to call me and tell me how much it will be to migrate my package. I registered on the website and tried to check myself but the pages took forever to load and it was not user friendly at all. I then received 3 missed calls within the space of an hour today but I also work in a call centre so I was unable to answer. I called back to the call centre and was very dissapointed by the lack of customer service. The case was already closed. The lady was not willing to assist me, she said she would need to log another case, I asked if she could specify when I will be able to answer my phone (during my lunch break @ 13:15) and she said no. I told her I'll rather go in store, less work for her.. I would have been fine if she atleast sounded like she wanted to help me. So dissapointed all I want is for someone to tell me how much it will be to put my contract on a 5GB top up ( ********** 683) Now I have to go in store, it's very inconvenient. I was planning to upgrade soon but not so sure anymore..</p>