Call centre and lack of channels to request assistance

Overall very bad network, never ever use it.

I gave them a week to respond and promised I would write some reviews if not - there is literally nothing else you can do. I see you do get a response here sometimes if you are lucky - so here goes.

Had some network issues in RSA, dropped calls, long delays, bad network coverage etc, but the biggest issue now is roaming.

I called months in advance to enquire about roaming and was told to activate it before we leave. Then I called in to have it activated just before departure, and the call centre assistant was very certain there is no need to activate roaming. I asked her 3 times to confirm this is the case, and she ensured me there is no doubt - no need to activate roaming. Clearly she was wrong on this, the website confirmed otherwise. Now nobody is responding to any emails, or website enquiries at all. Even if they did I would not know, because the person reading it may well be trying to call me when I specifically state roaming is the issue.

Really the worst network, once I get back I will be cancelling my entire family's packages. Just read all these other reviews, never get involved with this company. I feel like a fool having recommended Cell C to my parents, family and friends in the past, and will be sure to tell them to get out as soon as they can. You pay slightly more on other networks, but it is a hell of a lot cheaper than paying for things you do not get. Much happier with my other Vodacom sim, they were abke to assist within one day.

They say on their website contact via email to *** - the adress does not even accept emails, the following error message is given:

https://support.google.com/mail/answer/7720

Stay away from Cell C - read all these other reviews.