Call center unable to give me assistance

Item: Cell C
Rating: 1
Author: Fawzia A

The call center is unable to help me and I don't know what to do I want to change my top up contract under *** to a post paid open line effective immediately and I would also like to know if the package I'm on can be changed when the migration is done to an open line please can someone assist me with this if you need to call me I'm available anytime after 1 in afternoon

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Replies (1)

Cell C's replyOfficial

02 May 2025, 06:56

Dear Fawzia Abrahams,

Thank you for getting in touch.

We're sorry to hear that you've had difficulty getting assistance. Please be assured that we are escalating this matter to our Support Team as a priority. One of our team members will be in touch with you to assist further. Based on your availability, we will ensure they contact you after 1 PM.
Thank you for your patience, and we appreciate your understanding.

Regards,
Cell C | CW

Cell C's reply02 May 2025, 06:56

Official