RJ
Robyn J

1 reviews | Active since Jul 2017

13 Jul 2017, 19:13

Call center calls received

<p>We are fed up with all the harassment we receive from Cell C. If they do not contact me they tend to contact my husband- this is unacceptable as we DO NOT WANT any business relationships with this service provider. We are happy with our current service provider - which is constantly made clear to the consultants who contact us. We have requested to be removed from their data bases which consultants say they "will do"- Surely not the case!</p> <p>This cannot continue to happen, we are disturbed during working hours or let alone when we are with our families. My husbands phone has been wiped therefore I cannot provide you with the calls he has received. I have however attached the calls I have received a few months ago which shows rejected including the one I answered today. Please note that this has been happening since last year already!</p> <p>The consultant I spoke to today was insulting and questioned my integrity- for future reference when a potential client says they are NOT INTERESTED, please do not continue- <br />The polite way to do things is to accept this response and move on, don't hang on the line and question the person further. I do not in all honesty care what you are offering because I have told you this before!<br />How many times must this be said before something gets done about it and taken seriously???? Cell C, please enlighten us!</p> <p>We are seriously angry and feel that your agents need to be trained better to handle negative feedback and to accept when people tell them "no thank you " .. PERIOD!</p> <p>My husband and myself have never had any dealings with Cell C before and certainly would never recommend it to anyone after all this harassment of calls we have received!!</p> <p>PUTRID!! NO RESPECT!! ZERO STARS!! </p> <p> </p> <p> </p>

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Replies (4)
Cell C
Cell C's reply14 Jul 2017, 07:49
Official

Thank you for bringing this matter to our attention.

We will certainly address this matter with the relevant department to have this kind of behaviour rectified. Sincere apologies for the poor service.

One of our team members will ensure that this does not continue and will contact you with confirmation.

Regards

Cell C | PN

Cell C
Cell C's reply14 Jul 2017, 14:33
Official

Theodorah has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN

RJ
Robyn J's update18 Jul 2017, 10:30
Reviewer Update

Good day,

We would like to thank Theodorah for all the assistance she has offered us. It was a pleasure speaking to someone who understood the nature of our issue and did her utmost to resolve this matter as fast as possible.

Thank you once again

Regards

Cell C
Cell C's reply18 Jul 2017, 14:18
Official

Thank you for providing us with feedback and we are so happy with the way Theodorah assisted you.

Have a lovely day further.

Regards

Cell C | PN