AT
Andrea T

1 reviews | Active since Jan 2012

20 Dec 2016, 11:11

Call Center: 13 call centre people - no help

<p>I was put through from one dep to another about 12 to 13 times. (not kidding, they actually kept track of all my calls). Once twice I was cut off. Once I was promised a call back. Once I was promised, by the manager, that he will put me throught to the correct dep - I ended up, once again, at the wrong dept. Needless to say, no solution yet. Worst call centre exprience of my life. Get your act together Cell C.</p>

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Replies (1)
Cell C
Cell C's reply20 Dec 2016, 11:52
Official

Thank you for notifying us of the above.

We apologise for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

One of our team members will contact you and assist.

Regards

Cell C | PN