LW
Liza W

1 reviews | Active since Nov 2020

11 Jun 2022, 11:11

C Surances se HOL-lard

C Surance - PABX system needs a good technical service or re-installation. 2 days of multiple calls. Zero answer, or the automated system cuts you off. It cut me at least 30 times and then I finally got through and got a message "Due to the presidents speech on 30 March 2020...." 2 year old news, and the poor president has enough of his own current nonsense. No response to call request text nor emails. I just wanted insurance on my new phone. I am bringing them business.

At the end of the day I got a sweet girl on the line who told me that it will all be recorded.... to delete or what? Do they ever use the recordings to get matters escalated to management and management cares about the maintenance of the system. It is not as if they are in the telecommunications sector ...

0
Replies (2)
LW
Liza W's update11 Jun 2022, 18:08
Reviewer Update
Got the email a day later. People have jobs and cannot try 30 times because your system is faulty

Cell C
Cell C's reply12 Jun 2022, 10:01
Official
Hi Liza 

We apologize for the unpleasant experience. 

Have you since made use of the email to request cover?  

Regards
^MP