C-surance, the worst service I ever had

What a terrible experience. I lost my phone that was insured with C-surance. First of all it takes FOREVER to get through to a consultant, every time you call, you speak to someone else and all of them are as *********** as the previous one. For 13 days NONE of the people I spoke to (I called every day) finalized the purchase order, that was supposed order my replacement phone. They even told me to during this time to phone the store myself to inquire if they have stock, without the store knowing anything about my claim. Now today after 13 days of struggle and after holding the line for 1Hour and 8min, I get the answer that they only now sent the order through and that I have to wait ANOTHER 7 days. This is pathetic and ridiculous and really really the worst service I have ever had. I will advise everyone I know to NEVER use C-surance.