C Surance Strike 2

Here I am again . I have struggled in February to get my devices insured with C-surance. OMG what a nightmare . All they needed to do was cancel the old and insure the new. After two weeks i take to Hello Peter . I then get a call from Cell C and all was sorted, or so i thought . Today i had to submit a claim and the c-surance call center is **********. Silly me for thinking teh service would have improved. First. I called (03-04-2018) and waited on the line its states your waiting time is 15 minutes and then it goes to 14 and then to 16 minutes. This happened the whole day . Second , submitted an email . No response . Third. I called again ( 04-04-2018) It was 1 minute that lasted 10 minutes. get through to someone and they dont even know the difference between a claim form and application . Asks me to rather go to a cell c store. I dont know if that would be better . Finally get teh claim and when i submit it and call again . The 2nd person who "assisted" me tells me that there is a problem with the device i insured and is seems to still be on the old one. WTH Cell C/C-surance. I cannot believe you can be that VROT at being a Financial Service Provider. I cringe at the thought of having to call back . Its so terrible that your service is that bad and because of it , us consumers suffer because you and your people dont know how to do their jobs. I have all my paperwork , where is yours?? I have to now be device less because you FAILED to be of service . You have no value for your customers or CPA . How dare you ! ..... HOW DARE YOU !!!