1 reviews | Active since Jul 2018

13 Jul 2018, 16:08

C Surance ****s and poor service delivery

Item: Cell C
Rating: 1
Author: Juleiga P

I have received terrible service from Cell C AND C Surance. I sent my iPhone 7 plus in for screen repairs because the screen cracked in November 2017 and up until today, my phone has still not been repaired. First I was quoted an excess amount of up to R3000 to replace my phone with an iPhone 8 instead of repair it. Six months later I received a second excess amount for R750 which I paid but then my phone still could not be repaired due to the find my iPhone being on which was not an issue in the beginning. The only time I ever receive feedback is when I contact Cell C to find out if there is any progress on my phone being repaired so I dont see why I should continue to pay the monthly premium of the contract and insurance fee when I havent had the phone since last year November. This service is terribly poor and will definitely not be doing upgrading my contract after this one is done.

Helpful (0)

Replies (7)

Cell C's replyOfficial

14 Jul 2018, 06:52

Good morning Juleiga

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

A team member will contact you and assist.

Regards

Cell C | PN

Cell C's reply14 Jul 2018, 06:52

Official

Good morning Juleiga

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want for our customers.

A team member will contact you and assist.

Regards

Cell C | PN

Cell C's replyOfficial

16 Jul 2018, 16:19

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Cell C's reply16 Jul 2018, 16:19

Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Cell C's replyOfficial

18 Jul 2018, 16:10

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Cell C's reply18 Jul 2018, 16:10

Official

Lungi has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Juleiga P's updateReviewer Update

20 Jul 2018, 10:10

Good Day. I have indeed been in contact with Lungi regarding this matter but the last communication between us was three day ago on the 17/07/2018 where she had requested the proof of payment which I forwarded to her but have not received any feedback since on how much longer I'll be waiting to get my phone back.

Juleiga P's update20 Jul 2018, 10:10

Reviewer Update

Cell C's replyOfficial

20 Jul 2018, 10:46

We have forwarded your feedback to Lungi for further assistance.

Regards

Cell C | PN

Cell C's reply20 Jul 2018, 10:46

Official

We have forwarded your feedback to Lungi for further assistance.

Regards

Cell C | PN

Juleiga P's updateReviewer Update

25 Jul 2018, 11:47

I would just like to say a big thank you to Lungile Ntuli from Cell C who handled my escalation and got everything sorted out promptly. She delivered on her promise and constantly provided me with the necessary feedback. Also great thanks to Byron from the Cell C store at the Glen who's been the salesperson assisting me from the beginning. These are two absolute STAR employees under Cell C and definitely deserve some recognition for the service they provide.

Juleiga P's update25 Jul 2018, 11:47

Reviewer Update

Cell C's replyOfficial

25 Jul 2018, 12:43

Thank you for bringing this kind gesture to our attention. We are delighted to hear that you have received such great service from Lungile and Byron.

We are proud to have them as part of the Cell C team and we’ll forward this compliment to their direct managers for further recognition.

Have a lovely day further.

Regards
Cell C | PN

Cell C's reply25 Jul 2018, 12:43

Official