C Surance ripped me off

<p>I was on Vodacom contract before i moved to Cell C. What happend was that i visited Cell C wonderpark to inquire about this contract buyout the offered in June this year. A lady by the name of Lesego assisted me and explained to me how it worked, that they will pay off your outsatanding amount on your existing contract and open a new contract with them which at the time my phone was still under vodacom insurance.</p> <p> </p> <p>I then asked if they will be able to insure my phone since i did not buy it from Cell C and she phone C Surance to find out if that was possible and she was told that will not be a problem since my phone was still under insurance with Vodacom and was still new.</p> <p> </p> <p>I then decided to migrate to Cell C since they assured me that my device will be covered for insurance.</p> <p> </p> <p>After the move, and after i received my new Cell C sim, i phoned C Surance to insure the device and re-explained to them again that the device was not a Cell C device and i was still assisted and assured that all is well. I received my new policy documents immediately after I finished talking to them and money was included on my monthly premium.</p> <p> </p> <p>Last month I was being ****** and during that process, my phone feel on the ground as the ******s wanted to take it from me and got cracked.</p> <p> </p> <p>I then visited Cell C Menlyn to book in the device for repairs. I was then told that they cannot book my device as the IMEI number does not exist on their system and told to wait 24 working hours as they were trying to add it.</p> <p> </p> <p>24 working hours passed and returned to the store to be told that they cannot repair my device and i need to take it back to vodacom.</p> <p> </p> <p>I was shocked to hear that specially after they assured and promised me that all will be well. When Cell C bought my contract from Vodacom and closed my account, my insurance was automatically cancelled since i am no longer on their network and everything moved to cell c.</p> <p> </p> <p>I feel betrayed and humiliated by Cell C insuarance after phoning them so many times to confirm if i will have cover in an event of an accident or incident.</p> <p> </p> <p>I paid all my premiums and never skipped any payments and they are still debiting my account every single month but they refuse to cover my phone.</p> <p> </p> <p>Today I am without a phone because of Cell C, if only i had stayed with Vodacom today i'd still have a phone.</p> <p> </p> <p>Dear fellow consumers, please be every careful when migratting to Cell C and taking their insurance, they will be too quick to take your money and show your the middle finger in the event of a claim.If there is any one to help please assist/</p> <p> </p> <p>Regards</p> <p>Humphrey</p>