C Surance' Poor Customer Service

I just received a message, 31 January 2019 at 14:20, stating that I have cancelled my insurance. I have never contacted anyone to cancel my insurance. Meanwhile, I have an insurance claim that is currently being processed, and it has been on this stage for about a month now, I am not receiving any positive feedback. As soon as I received the messages, I called C Surance, the two consultants I spoke with dropped the calls, the third said I'm the one who cancelled the insurance. Currently I am not getting any assistance about this matter, and I have been following up on my claim and not receiving any positive feedback.