CR
Carmen R
1 reviews | Active since Apr 2019
17 Dec 2021, 10:47
C SURANCE - PATHETIC!! BEING BILLED BUT NO DEVICE COVER!!
I cancelled my CSurance on the 2nd of November. I received a link from Cell C stating that from that day my device is NO LONGER insured, therefore I should NOT be paying insurance going forward. Now I am still being billed and apparently I have TWO insurance policies out?? If there is a 30 cancellation notice then my device should STILL be covered for 30 days - meaning I have cancelled my insurance but I am still paying for it?
PATHETIC SERVICE YET AGAIN FROM THIS MAGNIFICENT PROVIDER.
CANCEL MY INSURANCE AND STOP BILLING ME AS MY ACCOUNT IS NOW :"IN ARREARS" FOR INSURANCE I AM NOT PAYING FOR!
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Replies (2)
Cell C's replyOfficial
17 Dec 2021, 13:11Good day Carmen
Thank you for reaching out to us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
Please respond via private reply with your ID number.
^YM
Thank you for reaching out to us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
Please respond via private reply with your ID number.
^YM
Cell C's reply17 Dec 2021, 13:11
Official
Good day Carmen
Thank you for reaching out to us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
Please respond via private reply with your ID number.
^YM
Thank you for reaching out to us.
We acknowledge your feedback and apologise for the negative experience. We will endeavour to direct it appropriately.
Please respond via private reply with your ID number.
^YM
CR
Carmen R's updateReviewer Update
05 Jan 2022, 10:07NOW MY ACCOUNT HAS BEEN SUSPENEDED BECAUSE I AM APPARENTLY IN ARREARS!!! I AM NOT IN ARREARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
CR
Carmen R's update05 Jan 2022, 10:07
Reviewer Update
NOW MY ACCOUNT HAS BEEN SUSPENEDED BECAUSE I AM APPARENTLY IN ARREARS!!! I AM NOT IN ARREARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!