C-Surance nightmare

The service that one receives from C-Surance is basically non-existent.

After struggling a week for them to find me on their system, I was told that they lost my data as they moved to Hollard. Eventually found me on their old system and we could commence with the claim.

I then struggled for another few days to get helped as the consultants keep telling me to wait up to 72 working hours. I then requested to speak to a supervisor as the delay is ridiculous, But she is NEVER available and also fails to call you back after being promised that she will.

On friday 3/8/2018 I was put on hold time after time, after holding for 10 minutes the phone dies. I had to phone 5 times and spend a HOUR on the phone holding before I found someone whom is actually willing to help me and not put me on hold.

I have now been told that the claim is settled and my phone is in process of being sent to my nearest Cell C. I phoned Cell C this morning and the consultant said that even though they say up to 7 working days it sometimes takes up to 3 weeks.

I am fed up with the lack of service from C-Surance. With my previous claim +- 2 years ago, I had the exact same lack of service.

How do I know that my phone will reach me in due time as their level of service speaks for itself.

I will NEVER use C-Surance again and will NEVER recommend them to anyone.

Please work on this matter Cell C as this company represents your name.