C-Surance is absolutely deplorable

I am so disgusted with C-Surance that I am reconsidering insuring my new handset with them. I called this morning and diligently held on for 18 minutes. When the consultant Matsepiso got through to me I could hardly hear her due to all the background noise (Never experienced that at any other call centre). She requests my email address but doesn’t respond that she has what I had given so far then starts shouting at me as if I work for her. I asked for anybody senior to her, supervisor or manager and am told curtly they’re not available. I ended saying I hope I never have to deal with her again to which she rep**** “You won’t have to”. I have insured ALL my handsets over many years with c-Surance and have never had to claim thankfully but then deal with somebody line her who doesn’t deserve her job, considering the amount of unemployed who would love to have a job, as she is doing irreparable harm to the company, unless of course the company’s ethos is to treat clients like dirt. Cell C needs to partner with a more professional insurance company. I know I’m going to look elsewhere for insurance.