C-SURANCE is a ****

So i have since lost my phone on the 06 April 2019 and i have since not received any help with the insurance. It all started with the telling me my insurance is pending, then they told me they where billing me incorrectly and i need to pay a back billing amount which was R240 and i paid on the 25 of April 2019. Now today its the 22 May 2019 and they still telling me the back billing amount does not reflect on their finance department, no matter the proof i have sent them, I'm still without a phone nor a claim being even processed. ITS SOO SAD TO REALISE THAT EVERYBODY seems to be going through the same scenario with this company. i have never experienced such appalling service.