ML
Marlene L

1 reviews | Active since Aug 2012

28 Jul 2017, 13:37

C Surance ***********

<p>After sending numerous emails, SMSs, phone calls with no joy I have given up on Cell C and C Surance.</p> <p>I have tried to update my contract for some time with no joy, i.e replacing the existing phone on the insurance with a new phone after upgrade and these people will not get back to you, ignore emails and smss and do not answer calls. Finally after a month, they answered the phone, after holding on the line for 1hr 23 mins, to tell me that I must still pay for another month due to a 30 day notice period. If they answered the phone or looked at their emails, I have been trying to do this for more than a month. When I then asked to be transferred to a supervisor or manager, they put the phone down on me - Shame on you C Surance and Cell C for associating with *********** people like this.</p> <p>Be warned - I have every attempt to contact you as proof, if money goes off my account at the end of this month there is going to be lawyers involved</p>

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Replies (2)
Cell C
Cell C's reply28 Jul 2017, 14:20
Official

Good afternoon Marlene

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist

Regards

Cell C | PN

Cell C
Cell C's reply28 Jul 2017, 14:20
Official

Good afternoon Marlene

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist

Regards

Cell C | PN