C SURANCE HORRIBLE CUSTOMER SERVICE AND CLAIMS PROCESS

I have a contract with Cell C, and am paying for insurance on my phone. The insurance company is called C Surance. I took my phone in for repairs due a cracked screen. To my disbelief we going to a month and half since the ticket was logged and I still have not gotten my phone back. I get sent from pillar to post in order to find out what is happening with my phone and I am the one that has to do the chasing. This is ridiculous as I use the phone for business. What makes me mad is that I am now paying for a I have phone I am not using. They are able to take our money, but when it is time to claim they give us the run around. I will be moving my insurance to somewhere else.