C Surance - Horrible customer service

<p>In the last 3 months I have spent hours on the phone most of it on hold with C Surance . It's been one problem after another . first problem was them not debiting me ,which I called them to resolve , then they suspended my insurance because they didn't debit again , I called and sorted it out. Then I needed to claim only to find out that the once again hadnt been debiting me! I asked for my recordings which I never received eventually a lovely team leader by the name of Shanice . once payments were up to date . I called to find out about my claim which had been approved but no one bothered to inform me. I also learned that the policy had changed and was now expected to pay 15% excess fee. Which I was not informed of either . I was told my claim would be for the value of R9000 . once I had paid the excess I had to once again call to find out if they had received my payment which they did they just didn't inform me. I was then informed I only had 3 options of phones I could take none of which are appealing . I paid my insurance for 2 years understanding I was insurance for a certain amount not for 3 options that you decide ! Yesterday I once again asked to speak to a manager who never bothered calling me back!! I once again requested my recording . I spoke to a man by the name of Delvin who thought it was a joke and blatantly laughed at my frustation .I am disgusted with C Surance and their disgusting customer service . Nooraan R</p>