C Surance disappointing service

<p>My phone was ****** from me on Sunday 21 May 2017, I then reported the incident to Cell C and had the phone blocked on the same day. The following day on 22 May I reported the phone to the police station and received all the necessary documents to lodge a claim with C Surance. On Tuesday 23 May, I then sent the claim form to C Surance via the Golden Acre Cell c branch. I then called the C Surance and they confirmed that they had received the claim and it was logged, the next step was to call them after 48 hours to get the excess amount and banking details. I have called their call centre over 20 times since Friday 26 may and have received no answer. All I get is the automated message saying that they are experiencing high call volumes and my call will be answered soon, I have held on for 40 minutes at a time and each time my call gets hung up. I am very dissapointed at the service that I am receiving as it is almost 2 weeks that I have lost my phone and the promise I was given when signing up with C Surance is that should anything happen to my handset, i would be given immediate assistance. Can someone please get a hold of me on ********** as soon as possible because this is riding on the verge of ridiculous.</p>