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Darren M

1 reviews | Active since Feb 2018

08 Feb 2018, 11:54

C Surance - Completely ignored and no response

Hi there,

After much back and forth, calls, mails, messaging the social media team (who were actually helpful)and more mails. I have to sadly resort to this, just to get a response from C Surance.

My phone was ******. i completed all the forms I was asked to. I submitted and no one has gotten back to me. i have tried to call the call centre but its always an average of 75 mins waiting time (Who is gonna hold for 75 mins?!)

I resorted to mailing the social media team who were responsive and helpful, but it look when they try to contact C Surance on my behalf, still no contact.

Guys, im phoneless. I pay my insurance and bill on time and monthly. I have been a cell c customer for YEARS. I truely feel like I dont exist to you guys.

very disappointed. I expect a response and my claim sorted with absolute urgency!

0
Replies (8)
Cell C
Cell C's reply08 Feb 2018, 12:41
Official

Good afternoon Darren

We have requested one of our team members to liaise with C Surance and assist. Your claim will be sorted. Apologies for the poor service.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply09 Feb 2018, 10:45
Official

Kindly refer to the email Moses sent and he will assist.

Regards

Cell C | PN

DM
Darren M's update09 Feb 2018, 13:20
Reviewer Update
I have not received anything from Moses? Nor any other comms. This is ridiculous.
Cell C
Cell C's reply09 Feb 2018, 14:54
Official

The email he sent yesterday to your Gmail account at 17:02 PM.

Regards

Cell C | PN

DM
Darren M's update09 Mar 2018, 11:53
Reviewer Update
After I thought all was complete and I sent proof of payment for excess. I was told on 26 Feb my claim was processed. I sent a follow up mail a few days later as I heard nothing and I got sent a generic response that my mail would be attended to in 24 hours ....which it was not. Guys, please .....look at the date of the beginning of this convo....I JUST PLEASE WANT MY PHONE OF WHICH I PAY MY INSURANCE FOR, please. I have requested that it gets delivered to Sandton City. The Cell C in Sandton have said 3 times they have received nothing. And you guys don't respond and have a 75 min waiting list. Please - Can I get my phone immediately. This service has gone far beyond a terrible experience now. Call me urgently ********** 234 It feels like Hello Peter is sadly the only platform in C Surance that responds.
DM
Darren M's update09 Mar 2018, 11:53
Reviewer Update
After I thought all was complete and I sent proof of payment for excess. I was told on 26 Feb my claim was processed. I sent a follow up mail a few days later as I heard nothing and I got sent a generic response that my mail would be attended to in 24 hours ....which it was not. Guys, please .....look at the date of the beginning of this convo....I JUST PLEASE WANT MY PHONE OF WHICH I PAY MY INSURANCE FOR, please. I have requested that it gets delivered to Sandton City. The Cell C in Sandton have said 3 times they have received nothing. And you guys don't respond and have a 75 min waiting list. Please - Can I get my phone immediately. This service has gone far beyond a terrible experience now. Call me urgently ********** 234 It feels like Hello Peter is sadly the only platform in C Surance that responds.
Cell C
Cell C's reply09 Mar 2018, 14:40
Official

We have referred this matter to someone for further assistance.

Regards

Cell C | PN

Cell C
Cell C's reply12 Mar 2018, 15:59
Official

Please be advised that Csurance is busy with investigations and will revert with the outcome feedback.

Regards

Cell C | PN