C surance claim

I submitted a claim for repairs at cell c The Grove mall on January 6, phone was booked in with an incorrect IME number. It took 2 weeks to resolve. Two weeks later submitted the claim again at the same store. I called C surance to follow up on claim they said the store didn't submit claims form I should call the store to submit claim forms. After the claim forms were submitted I called C surance again to only be told that the IME number was not updated. This took about 8 days to resolve. From 27 Jan to date I keep calling to follow up on claim. 17 February I called the last agent I spoke to said the phone has been allocated technician to repair I will receive the device in 7 - 14 working days. 27 February called Csurance again spoke to Mpho Mo***eng she told me there was no record showing that my device is allocated a technician. She also refused to let me speak to her manager after I asked countless times. I would not recommend cell c and c surance to anyone. You get sent from pillar to post for a service you pay for. And I will be canceling all my contacts with the service provider.